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Performance measure applied

Introduction
Manual Contents
User Comments

Related links:

    Electronic Manuals
    Electronic Modules
    Workshops
    Performance Management Consulting
    KPI and Performance Measures Consulting

Introduction


A potent system for measuring and managing performance: individual performance, team performance and organisational performance.

With case studies and examples from both the private and public sectors, this is a practical manual that enables you to build a performance measurement/management system that you can implement without delay. Manuals are supplied as hardcopy manuals or electronic downloadable emanuals.

 

Formulated in the engine rooms of industry - on shop floors and in board rooms - Performance Measures Applied is a performance strategy that comes from years of experience working with people who are the back bone of business - workers, team leaders and managers.

It is no academic treatise. It is a tried and tested pathway to measurable, definable, performance improvement.

If performance on the job is not measured, then performance improvement remains a myth. You may do your best to introduce a total quality approach, benchmark, empower the workforce, build teams, strike an enterprise agreement - but for what purpose and how sustainable if you cannot measure the output and the improvements, and control variance? Measuring performance is integral to achieving business goals. Without it visions and goals remain just dreams.

 

Performance Measures Applied is a jargon-free, practical guide, a tried and tested pathway to measurable, definable performance improvement. The "back to basics" formula presented in this manual, works in product, service or public sector environments alike, in small and large organisations, within divisions and across companies and locations.

 

Performance Measure Applied was written to help you:

· Measure performance so that you can improve
· Align daily activities with your organisation's/team's vision
· Focus your organisation on the output requirements of your customers

 

It provides a step-by-step process to build an effective performance measurement/management system that works showing how to:

 

  •     Identify stakeholders and customers
  •     Identify outputs
  •     Develop performance measures
  •     Set targets
  •     Construct a balanced scorecard
  •     Give performance feedback against targets

 

Manual Contents


The manual is in three parts, Part One being the introduction and how the performance management system works, Part Two, the seven modules of the plan itself and Part Three, implementation with experience-based guidelines and actual examples to aid implementation.
The manual consists of ten easy to read modules, divided into 3 parts: Preparation, The Process and Implementation. While each module can stand alone, together they form a comprehensive performance management system

Each module contains examples, summaries, checklists, glossaries and quality standards. In addition two modules are dedicated to guidelines for implementing a performance measurement system, the most common pitfalls and case studies.
Below is a sample of some major content headings

 

Part I: Preparation
Module 1: The Big Picture

The basic components of team performance
A unified sense of direction
Strategy or long term goals
Outputs and performance measures
Feedback
Rewards systems
Targets
Skills/knowledge
Structure and job design
Systems and processes
Communication

 

Module 2: Why Develop Performance Measures
Strategic planning system
Performance management system
Team performance systems
Total quality management
Benchmarking
Gain sharing and reward systems
Empowerment
Business process re-engineering
Contracting out services
Strategic alliances
Learning organizations

 

Part II: the Process
Module 3: Total Stakeholder Satisfaction
Total stakeholder satisfaction
Why identity stakeholders?
Stakeholder expectations

 

Module 4: How to Develop Outputs
Why identify outputs?
Organizations are systems
How to develop outputs
Types of outputs
Quality standards for effective outputs
Questions to get started in developing outputs

Module 5: How to Develop Performance Measures
Why develop performance measure?
How to develop performance measures
Some bases for measurement
Quality standards for effective performance measures
Measuring intangible outputs
Customer service and measurement

Module 6: Target Setting
Why develop targets?
How to develop targets
Quality standards for effective targets

Module 7: The Balanced Scorecard
The balanced scorecard
Building the balanced scorecard: 7 step process

Module 8: Performance-Linked Communication
Why performance feedback is important
What should be communicated
Quality standards for effective performance feedback
Implementation: guidelines and pitfalls

 

PART III: IMPLENTATION
Module 9: Implementation Guidelines and Pitfalls
Guidelines for successful implementation
Pitfalls

 

Module 10: Six Case Studies
Performance Measures Applied Workbooks
Performance Measures Applied Workbooks are designed to facilitate the implementation of a performance measurement system. They comprise a series of questions, exercises and forms which will help you carry out the processes described in the manual. On completion of the exercises in the workbook, you should have developed a set of outputs, performance measures, targets, action plans, and designed a feedback system for the implementation of the performance measurement system. In other words, the Workbook enables you to begin building your performance measuring system. The Workbook is simply written, is practical and is a very useful addition to the manual should you decide to implement a performance measurement system. The Workbook is presented in a shrink-wrapped pack of looseleaf pages, designed to slot into the relevant sections of the manual. Workbook purchases are restricted to one per Performance Measures Applied manual.

 

Related links:

    Electronic Manuals
    Electronic Modules
    Workshops
    Performance Management Consulting
    KPI and Performance Measures Consulting

User Comments


Sacher manuals work. Customers are reporting positive results, high levels of usage and high levels of satisfaction. Sacher manuals deliver quality. Past customers are 'true believers' or even fairly 'evangelical' in their perceptions of value derived from the product.

· 91% reported Sacher Associates materials competitively superior in the marketplace
· 90% reported either satisfied or very satisfied"

 

· Extracts from a Customer Satisfaction Survey completed by an independent consulting group "This manual, based on ten years practical experience, is essential for those responsible for improving productivity and quality, and for everyone interested in gaining an insight and dispelling the mysteries that surround the subject."

Company Director Journal
February 1995

"I looked at it and thought, hell, this is it. It was so elementary and straightforward, and it helped me sort out my thinking process."

Danny Doubell
Kempe International

"I think the manuals are absolutely fantastic. I like the way they are structured in a very logical, practical format with examples all the way through which help to clarify points. The checklists are invaluable and the questionnaires help to reinforce the learning from each module. The phone contact and service provided by Sacher Associates has also been exceptional and you certainly live the values you espouse!"

Penny Crittall
Pindan Group "

I thought to myself, 'this all fits together so well'. I found your manual very easy to read, and whipped through it. It was presented in a clear and logical manner, and will certainly help me in my work."

Angie Roger
New Zealand Fire Service

"Fundamental to the future development of my business. It is just what I needed to help get my small business on track and to assist with growth and development."

Mandy Forward
Leber Storage Systems

"I wanted to compliment you on the quality and format in your manuals. As you would acknowledge, the principles are not new but the presentation and clarity is excellent - in fact, the best I've ever seen. Congratulations on a first class presentation."

G.J. Neilan
Queensland Manager, FAI Insurance

"The manual is so well written and the jargon is very similar to what is used in this company."

Errol Jaeger
Superintendent
Strategic Planning, Worsley Alumina


"This manual, based on ten years practical experience, is essential for those responsible for improving productivity and quality, and for everyone interested in gaining an insight and dispelling the mysteries that surround the subject."

Company Director Journal

"In my view, Performance Measures Applied is the single most important development work our company has or will undertake for a long time."

Deborah Motto
Angliss Pacific Limited

"This is what we need; consultants who can tell us HOW to solve our problems."


Joe Allen
Mossman Central Mill Co.

"...based on ten years practical experience, this manual is essential for those responsible for improving productivity and quality, and for everyone interested in gaining an insight and dispelling the mysteries that surround the subject."

- Company Directory Journal

"I looked at it and thought, hell, this is it. It was so elementary and straightforward, and it helped me sort out my thinking process."


Danny Doubell
Kempe International

"We now have documented action plans through which performance measures and targets are easily monitored, and variations identified and controlled and performance is being continuously improved. In short, we are focused on getting our business basics right."

The Denso Management Team


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