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Success through team performance

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Success through team performance

 

Success through Team Performance is based on practical and applied knowledge gained from years of hands-on experience in developing, implementing and anchoring team performance systems across cultures, countries and a wide range of industries.

 

The basic message of Success through Team Performance is that organisations must recognize the competitive advantages from playing as a team. They should understand the key to sustained success is for their people, working as a team, to improve continuously the delivery of value added outputs or services to customers and provide total stakeholder satisfaction. And with this realization, know how to put it into effect.

 

This system shows you how to achieve this elusive goal.

 

This is a disciplined, systematic approach to developing teams that perform better now - and keep getting better. The system aims to isolate the basic principles evident in high performing teams and shows how they are practically applied. The goal is to satisfy any group of people who work together to produce a value-added end result.

 

The system is built around the Basic Components of Team Performance, identified as essential components necessary to improve performance: individual performance, team performance and organisational performance. The aim is to implement these basics so as to build successful, high-performance teams.

 

The system is in three parts, Part One being an introduction to the basic components of team performance and why teamwork is important, Part Two expands on each of  the basic components of team performance comprehensively and forms the core of the system and Part Three is dedicated to guidelines for implementing a team performance system, the most common pitfalls, case studies and team models. While each module can stand alone, together they form a comprehensive team performance system. Each module contains examples, summaries, checklists, glossaries and quality standards.

 

The system will show you how to: 

 

  • Implement a unified sense of direction.
  • Clarify roles and deliver total stakeholder satisfaction.
  • Develop outputs, measures and targets.
  • Deliver performance-linked communication.
  • Implement team communication processes.
  • Deliver performance-linked learning.
  • Implement team-based organisation structures.
  • Reward team performance.
  • Implement the basic components of team performance.

See Success through Team Performance Book for our Book Edition.

 

 

SUCCESS THROUGH TEAM PERFORMANCE SYSTEM MODULES

Complete success through team performance system

Price: $90 plus GST

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The total system, inclusive of all the modules below (described above)

Introduction

›Free download

This module introduces the success through team performance system and explains how to use the modules in the system. It is necessary if you are going to be using most of the modules in the system, as opposed to just one.

Big picture

Price: $10 plus GST

 

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There is a lot more to total and continuous performance improvement than just measuring performance, or developing goals, or putting in a new system. One of the dangers of working in an unsystematic and piecemeal manner is that it is possible to do more harm than good to the complex arrangement of systems that make up an organisation. Nothing short of a purposeful, total and systematic approach will suffice if continuous, and especially sustained, performance improvement is to be achieved.

The Big Picture provides a summary of our total system approach to performance improvement, which we call the  basic components of team performance. These are the basic components necessary to improve performance: individual performance, team performance and organisational performance. The aim is to implement these basics to a level where sustained performance improvement can be achieved.

Why develop teams?

Price: $10 plus GST

 

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This module addresses the impetuses driving the implementation of organisational teams and how the team structure can satisfy the needs of these drivers.

Unified sense of direction

Price: $15 plus GST

 

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This basic component of team performance is best summed up by the phrase, one team, one direction. Achieving this requires a shared vision. The entire company, and all the teams and the individuals which make it up, must be pulling in the same direction. Every member of every team needs to accept responsibility for that part of the company over which they have some control.

To achieve a unified sense of direction there needs to be agreement at all levels on what the organisation values, what it does, where it is headed and how it plans to get there. The first step requires clarity, focus and agreement about the organisation's values, vision and mission.  Values, vision and mission on their own, however, do not equal a unified sense of direction.  They are organisational tools used sometimes well, and sometimes not so well, to create a sense of direction. A workbook component is included to help you apply the concepts.

Role clarification

Price: $10 plus GST

 

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The role of a team, and the individuals within that team, is derived from expectations which are placed on that team. The people who have expectations of a team are known as customers or stakeholders and they could include owners, external customers, internal customers, the government, team members, suppliers, and the team's leader or manager.

A firm understanding of the customer's and stakeholder's identity is essential for achieving results. You can't satisfy customer and stakeholder needs unless you know exactly who the customers and stakeholders are.  A team's or individual's effectiveness depends on the clarification of customer and stakeholder expectations since it is impossible to meet expectations that are unclear.

A workbook component is included to help you apply the concepts.

Suggested modules to complete together with this one: How to develop Outputs and Performance Measures; Target Setting.

How to develop outputs and performance measures

Price: $20 plus GST

 

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The process of translating strategy into daily action begins with stakeholder identification, followed by a rigorous process of identifying stakeholder expectations.  This module on how to develop outputs and performance measures are the first two steps in a three-step process.

Outputs are the value-added end results of a process which are produced by an individual or a team for an internal or external customer.

Performance measures are units of measure used to assess whether outputs are achieved.

This module shows how to develop outputs and performance measures.

Step three, Target Setting is dealt with in a module of its own.

A workbook component is included to help you apply the concepts.

Suggested modules to complete together with this one: Total Stakeholder Satisfaction, Target Setting.

Target setting

Price: $15 plus GST

 

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Note: This module should be completed together with How to develop Outputs and Performance Measures for a complete understanding.

Targets are written aspirations for what the organisation must achieve in the short term to achieve breakthrough performance in its strategic goals. Targets are expectations of short term achievement along the long term strategic path the organisation has chosen.  They are short term milestones, identifying where they expect to be weekly, monthly, quarterly or annually, along the road to strategic goal achievement.

Targets define, in precise terms, particular levels for the delivery of outputs.  They tell us what we should achieve in terms of quality and quantity, as well as the time frame for the achievement of the target. Targets drive, measure, control and improve performance.  They are a key contributor to organisation success.

This module shows how to set targets against outputs and performance measures.

A workbook component is included to help you apply the concepts.

Performance-linked communication

Price: $15 plus GST

 

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Performance-linked communication is a systematic method of establishing performance feedback in an organisation.

Performance-linked Communication focuses on communication from a performance point of view. It answers the question 'What communication skills, systems and processes are needed to improve performance, to improve the delivery of outputs to customers and stakeholders?' A successful communication system must have entrenched mechanisms for communicating, analysing and discussing performance feedback on the outputs produced for customers and stakeholders so as to continuously improve productivity, quality and team work.

A workbook component is included to help you apply the concepts.

For a complete how to guide to building a performance-linked communication system, we refer you to our Performance-linked Communication System.

Performance-linked learning system

Price: $10 plus GST

 

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This module provides an overview to building a Performance-linked Learning System. For a complete how to guide, we refer you to our Performance-linked Learning System.

Performance-linked Learning shows how to ensure the delivery of the right skills and knowledge, in the right place, at the right time. This is achieved by implementing an ongoing, purposeful performance-linked learning system that is an integral part of the continuous improvement system. The outcome - training focused on identified output and performance requirements.

This module discusses the components of a performance-linked learning system, obstacles to the creation of a performance-linked learning system, and some quality standards which must be followed to ensure success.

A workbook component is included to help you understand the concepts.

Team-based organisation structures

Price: $10 plus GST

 

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Team-based organisation structures describes current organisational structures, stressing that there is no best structure, rather the best structure will best facilitate the meeting of the following criteria: support the strategy; accommodate the opportunities and threats in the internal and external environment; achieve autonomous outputs, measures and targets; and satisfy the current needs and values of all employees.

A workbook component is included to help you apply the concepts.

Rewarding performance

Price: $10 plus GST

 

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Rewarding Performance shows how to establish reward systems that satisfy the motivational needs of all employees, and result in measurable team and organisational performance improvement. The module addresses positive recognition systems and team-based financial reward systems, showing how to implement a system that rewards performance, not mediocrity.

A workbook component is included to help you apply the concepts.

For a complete how to guide to building a system which rewards performance, we refer you to our Rewarding Performance System.

Implementation: guidelines and pitfalls

Price: $12 plus GST

 

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Implementation: Guidelines and pitfalls provides guidelines for implementation and pitfalls to avoid when implementing any performance improvement/change management system into an organisation. This module is based on the experience gained and the lessons learned from over 20 years of hands-on implementation in the field.

Case studies and team models

Price: $10 plus GST

 

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Case studies and team models is  a selection of case studies written by Australian organisational teams that have implemented our team performance process as well as model examples of some of the relevant basic components of team performance pertaining to team performance, selected from live teams.


Tags: performance, customers, measures, communication, team, components, basic, manual, module, implementation, success, teams, part, workbook