What gets measured gets done. Every person in an organization is employed to deliver results (outputs) which contribute to the organization as a whole. Effectiveness is judged by the extent to which internal and external customer demands for outputs are met. In the long run,…
The consultant asked the worker what he was doing. “Reading the newspaper,” he replied. The consultant scribbled on his clipboard. He then asked a second worker what he was doing. The second worker also replied that he was reading the newspaper. The consultant, after scribbling…
There is no doubt that systems for rewarding performance can be a very powerful motivating tool to improve productivity, quality and overall teamwork. Yet most reward systems are geared around a few individual managers rather than encouraging a philosophy of one team, one direction and…