One of the most common consulting questions I get is: But how are we going to improve performance? If there is one thing I have learnt over many years of consulting in performance improvement it is that: Exemplary performance and organisational effectiveness is the result…
What gets measured gets done. Every person in an organization is employed to deliver results (outputs) which contribute to the organization as a whole. Effectiveness is judged by the extent to which internal and external customer demands for outputs are met. In the long run,…
Motivation at work may actually have more to do with how tasks are designed and managed than with the personal dispositions of people who do them.11 Hackman and Oldham Teams, rather than traditional structures, create the conditions that motivate people. Many organizations today have policies,…
Yet today, a great divide is evident in both the public and private sectors worldwide. Those organizations that are not creating a work environment that provides total stakeholder satisfaction are being outperformed by those that can. In the past, organizations could survive in poor work…
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