Performance Measures Applied

A potent system for measuring and managing performance: individual performance, team performance, and organizational performance. With case studies and examples from both the private and public sectors, this is a practical course that enables you to build a performance measurement/management system that you can implement without delay.

Formulated in the engine rooms of industry - on shop floors and in boardrooms - Performance Measures Applied is a performance strategy that comes from years of experience working with people who are the backbone of business - workers, team leaders, and managers. It is no academic treatise. It is a tried and tested pathway to measurable, definable, performance improvement.

If performance on the job is not measured, then performance improvement remains a myth. You may do your best to introduce a total quality approach, benchmark, empower the workforce, build teams, strike an enterprise agreement - but for what purpose and how sustainable if you cannot measure the output and the improvements, and control variance? Measuring performance is integral to achieving business goals. Without it visions and goals remain just dreams.

Performance Measures Applied is a jargon-free, practical course, a tried and tested pathway to measurable, definable performance improvement. The "back to basics" formula presented in this course, works in product, service or public sector environments alike, in small and large organizations, within divisions and across companies and locations.

Course Objectives

On completion of this course the following objectives would have been achieved:

You will understand the 10 essential components and systems of team performance.
You will know 11 reasons why you should develop performance measures.
You will be able to apply a step-by-step process to build an effective performance measurement, performance management and performance appraisal system that works. You will also know how to:
Identify stakeholders and customers
Identify outputs
Develop performance measures
Set targets
Construct a balanced scorecard
Give performance feedback against targets
Implementation guidelines, pitfalls and case studies to implement the above mentioned systems.

Course Content

The course is in three parts.

Part One being the introduction and how the performance management system works,
Part Two, the seven modules of the plan itself and
Part Three, implementation with experience-based guidelines and actual examples to aid implementation.

There are ten easy to read modules, divided into the three parts: While each module can stand alone, together they form a comprehensive performance management system.Each module contains examples, summaries, checklists, glossaries and quality standards. In addition, two modules are dedicated to guidelines for implementing a performance measurement system, the most common pitfalls, and case studies.

Part I: Preparation

Consists of two modules.

Module One - The Big Picture aims to position aspects of measuring and improving performance within the context of all the basic components of team performance. These basic components of team performance cover all the aspects necessary to implement and sustain a continuous performance improvement system. This module also clarifies the scope of the course.

Module Two - Why Develop Performance Measures? explains why the processes described in this course are so integral to the following initiatives, which have in common the goal of continuous improvement: strategic planning systems, performance management systems, team performance systems, benchmarking, total quality management, enterprise bargaining/reward systems, business process re-engineering, empowerment, contracting out services, competitive tendering, strategic alliances and learning organisations.

Part II: The Process

Consists of 6 modules.

Module Three to Module Eight describe in detail those components specifically related to the measurement of performance. These modules form the core of the course.

Module Three - Total Stakeholder Satisfaction shows how to identify all the stakeholders of a given organisation or team, a necessary precondition for the successful development of a performance measurement system.

Module Four - How to Develop Outputs shows how to develop outputs.

Module Five - How to Develop Performance Measures shows how to develop performance measures.

Module Six - Target Setting explains how to set targets.

Module Seven - The Balanced Scorecard provides a step-by-step guide on how to build a Balanced Scorecard.

Module Eight - Performance-linked communication shows how to entrench mechanisms for communicating, analysing and discussing performance feedback on the outputs produced for customers and stakeholders so as to continuously improve.

Part III: Implementation

Consists of two modules and an optimal workbook.

Module Nine -Implementation: Guidelines and Pitfalls provides guidelines for implementation, and pitfalls to avoid, based on the experience gained and the lessons learned through years of hands-on implementation in the field.

Module Ten - Case Studies concludes the course with case studies written by six organisations who have implemented performance measures.

Performance Measures Applied Workbook - comprises of a series of questions, exercises and forms designed to facilitate the implementation of a performance measurement system.

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